Peace of Mind

Returns & Refunds Policy

We stand behind the quality of every product. Here is how our returns and replacement process works.

30-Day Return Window for Standard Items

For non-personalized items (such as standard candles, mugs, accessories, and packaged gift hampers), you may return eligible items within 30 calendar days from the date of delivery.

Items must be in original, unused condition with all original packaging intact. Return shipping costs are covered by the customer unless the return is due to a defect or our fulfillment error.

Custom & Personalized Keepsakes Policy

Because personalized and laser-engraved items are created uniquely to your specifications, they cannot be restocked or resold once crafted. Consequently, personalized gifts are not eligible for standard returns or buyer's remorse exchanges.

Our Craftsmanship Guarantee: If your personalized item arrives with a typographical error caused by our workshop, or if there is a defect in the material or assembly, notify us within 14 days and we will immediately remake and ship a replacement at zero cost, or issue a full refund.

Damaged or Defective Items

If your package arrives visibly damaged by the shipping carrier, please snap 1–2 photos of the damaged box and contents, and email them along with your order number to support@presentpanic.com.

We prioritize transit damage claims within 24 hours to ensure a prompt replacement arrives without unnecessary delays.

Refund Processing Timeline

Once your returned item is received and inspected at our facility, refunds are credited back to your original payment method (via Shopify Payments). Credit card refunds typically appear on your statement within 3–5 business days depending on your banking provider.