Frequently Asked Questions

For products that offer personalization, you will see a simple input field on the product page where you can enter the recipient’s name, family name, or dedication message. That text is transferred directly into your Shopify order so our craft workshop knows exactly what to create.

Yes, 100%! We do not require customer logins, passwords, or account dashboards. You can browse freely, add gifts to your bag, and complete your purchase directly through Shopify's secure guest checkout.

Standard items ship within 1-2 business days. Personalized or laser-crafted items require 1-2 days of production prior to dispatch. Standard tracked shipping takes 3-5 business days depending on your location, and express options are available at checkout.

We accept returns on all standard non-personalized products within 30 days of delivery. For custom personalized items, sales are final once produced, but if your item arrives damaged or with an error on our part, we will gladly remake and ship a replacement or issue a full refund.

As soon as your package is labeled and dispatched by our shipping team, Shopify sends an automated dispatch confirmation email containing your direct tracking number and carrier link.

Through Shopify Checkout, we accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as accelerated digital wallets including Apple Pay, Google Pay, and Shop Pay.